Two Men and a Truck Moving

Amazing team of men moved us to our new house! Very efficient, friendly and respectful. I can’t say enough about how amazing they were!

Jennifer and Damon were great movers. Very helpful and efficient. Great workers and friendly.

We had this company come out to move a heavy piece of furniture from our attached garage to our basement. They showed up on time and the quote we received was reasonable. I questioned whether the service included insurance when I called for the appointment, and I was told yes. We paid up front on our credit card. When the team came, they presented my husband with an invoice, which had an additional fee of $100 per truckload for insurance. The mover stated that we owed this money for the insurance. It was not presented to him that this was an option, above and beyond the insurance mentioned to me when I made the appointment, which was already included in the hourly rate. Not fully understanding, my husband paid the mover $100 cash. The move went on without a hitch. When I saw the invoice we received by email, I asked my husband about it. He said he was told he owed the extra $100, which he paid. I called the office to discuss, but the manager was not available. Once we did connect, the manager stated that because my husband signed the contract and gave the mover the extra $100, there was nothing he could, or would, do. I explained to the manager that my husband was 78 and that he did not understand, nor was it presented to him, that this extra $100 was an option. He was lead to believe that this extra $100 was mandatory. The manager asked if my husband was competent to sign contracts, and I said yes, which he is. However, that doesn’t mean that someone should push someone for extra money, without telling them that this is an option. We feel like we were strong armed! Not a good way to do business, especially with seniors. BEWARE OF THIS BUSINESS!!