Two Men and a Truck Moving

Novato
4.6
based on 20 reviews
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Contact Details

384 Bel Marin Keys Blvd #140, Novato, CA 94949

170731430**

twomenandatruck.com

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Two Men and a Truck Moving Customer Reviews
kevin cabral
06/12/2024
Review:

I hired this moving company to help me move from Sonoma county to Solano County because they were local and had great reviews online. During the move, they ended up leaving scratches, dents and holes in the walls. They also scuffed up my brand new flooring. I had numerous furniture and appliances scratched, dented, or broken. The three movers didn’t utilize all of the protective measures they claim to use online such as floor runners, banister and railing covers, etc… I made the company aware of all of this and ended up speaking to multiple employees about the damages incurred. I even gave them an itemized list of all the damages after they had asked for one. They have our original phone call recorded of when I set up my moving day which included me selecting their insurance covering up to $20,000. They refused to provide compensation for my damaged items claiming that on their iPad, I had selected the free insurance coverage which only covered 60 cents per pound (not the case at all). Anyways, I just wanted to write this review in case it helps anyone in the future from the headache I’ve been dealing with. Don’t make the same mistake I did by allowing whoever is holding the iPad to just skip through everything by rapidly tapping next on the iPad not allowing you to read any of the options their selecting. I took my own personal photos of all the damages but the moving company also sent someone to my house to take their own photos and examine the damages. What’s pathetic is they admitted to and apologized for the damages yet claim they can’t do anything because their iPad contract reflects something different in regards to the insurance selected compared to the voice recording of the call we initially had. Use them if you want, but you’ve been warned.

Clarissa Yeaman
29/11/2024
Review:

Don’t bother with them. The manager of this specific location is awful. Upon having a move, he was being very verbally abusive to his employees and even stressing me out with his extreme staring at them just standing…staring. Seems that the employees felt it too and made them obviously in a bad mood. I feel very bad for the employees. Won’t use them ever again, I won’t recommend them, and I hope they find a new owner/manager for this location.

Jeff Wilson
25/11/2024
Review:

Scheduling was easy (although there is a surprising number of documents to sign). The crew showed up on time and did a great job. Caesar and Aiden helped me disassemble and reassemble a large sauna. The move went very smoothly, so very happy.

JM Home
22/11/2024
Review:

I had a great experience! The guys were professional and friendly. Not only did they work efficiently, but they also treating my belongings with the care. Everything was wrapped, secured, and transported without any damage.

The level of service they provided exceeded my expectations, and I’ll definitely use them again. Thank you helping make my move so smooth and stress-free!

Jim Hopkins
21/11/2024
Review:

We needed to move my parents and found Two Men and a Truck online. My first contact was with Victoria. Her customer service skills are impeccable. She was a breath of fresh air. She took ample time to explain the whole process and ensured all my questions were answered. She checked in regularly to ensure my expectations were met. She went above and beyond and I am grateful that she was my contact person. She is AMAZING. Thanks again Victoria. The movers Aiden and Cesar were extremely professional and hard working . They arrived on time and finished early. They took great care with all the items being moved. They were very easy to work with. I had no concerns knowing that they were handling the job. Thanks again Aiden and Cesar. You should be very proud of the job you do. Thanks again Two Men and a Truck. My grandma would have been extremely pleased with everything