Two Men and a Truck Moving and Storage

Date of Service: 10/01/24
Deposit Paid: $250
Service Payment: $1,000

Nature of the Dispute:
The business, Two Men Moving Company from Doral, was hired to provide moving services, which included packing, moving, and unpacking. The service was scheduled to begin at 9:00 AM, and they were instructed to move items into an identical unit and set them up exactly as they were in the original location.

However, when three movers arrived, two left immediately. This forced us to hire additional movers to complete the job. Two new movers were sent by the company, but they arrived several hours later. Our building has strict time limits for using the service elevator, which created significant logistical issues for us due to the delay.

Throughout the process, our internal movers handled all the packing and the majority of the moving tasks that Two Men Moving was responsible for. They also managed the unpacking. By the end of the move, additional unpacking still needed to be done, but the movers sent by the company refused to complete it, stating they wanted to go home.

During the day of the move, I was connected to two Operations Managers, Jose Lorenz and Julian Montalvo, who assured me that everything would be made right and that we would receive a substantial discount due to the issues we faced. Despite their assurances, no such discount was provided, and the problems persisted.

In addition, the movers who were eventually sent caused extensive damage to several items, resulting in thousands of dollars in losses.

Without prior notice or authorization, the company then charged an additional $947 to our debit card. We were not informed of this charge in advance and only became aware of it through a bank notification. This unauthorized charge is fraudulent.

Efforts to resolve this issue with the General Manager, Alan Jenkins, have been unsuccessful. He has refused to refund the unauthorized charge or compensate for the damages. Furthermore, the company has kept our original $250 deposit.
Requested Resolution:

We are seeking a refund of $250 for the deposit, $947 for the unauthorized charge, and compensation for the damages caused during the move.

I strongly advise against using Two Men And a Truck Moving Company, as their actions have been dishonest and unprofessional.

Mike Krilivsky

Date of Service: 10/01/24
Deposit Paid: $250
Service Payment: $1,000

Nature of the Dispute:
The business, Two Men Moving Company from Doral, was hired to provide moving services, which included packing, moving, and unpacking. The service was scheduled to begin at 9:00 AM, and they were instructed to move items into an identical unit and set them up exactly as they were in the original location.

However, when three movers arrived, two left immediately. This forced us to hire additional movers to complete the job. Two new movers were sent by the company, but they arrived several hours later. Our building has strict time limits for using the service elevator, which created significant logistical issues for us due to the delay.

Throughout the process, our internal movers handled all the packing and the majority of the moving tasks that Two Men Moving was responsible for. They also managed the unpacking. By the end of the move, additional unpacking still needed to be done, but the movers sent by the company refused to complete it, stating they wanted to go home.

During the day of the move, I was connected to two Operations Managers, Jose Lorenz and Julian Montalvo, who assured me that everything would be made right and that we would receive a substantial discount due to the issues we faced. Despite their assurances, no such discount was provided, and the problems persisted.

In addition, the movers who were eventually sent caused extensive damage to several items, resulting in thousands of dollars in losses.

Without prior notice or authorization, the company then charged an additional $947 to our debit card. We were not informed of this charge in advance and only became aware of it through a bank notification. This unauthorized charge is fraudulent.

Efforts to resolve this issue with the General Manager, Alan Jenkins, have been unsuccessful. He has refused to refund the unauthorized charge or compensate for the damages. Furthermore, the company has kept our original $250 deposit.
Requested Resolution:

We are seeking a refund of $250 for the deposit, $947 for the unauthorized charge, and compensation for the damages caused during the move.

I strongly advise against using Two Men And a Truck Moving Company, as their actions have been dishonest and unprofessional.

Mike Krilivsky

These guys are amazing! They made my life so easy in a well known overwhelming situation! They help me from the first call to the last one, and I totally recommend the service!