Two Men and a Truck Moving and Storage

I need to report the Sugarland TX franchise of the company for bad/scammy practices. The contact person Anisa gave me a contract and told me verbally there were no other hidden charges other than the 3 hours the movers would take (plus gas). But then I get charged 45 mins for the drivers to reach my place and to go home. What kind of scam is this? Don't you use GPS tracking to see if they were doing a 'scenic' drive? A simple google maps check will see that it takes 20-25 mins max. each way.
I had a choice of 4 other movers, but unfortunately picked your company.
I had already moved a lot of my stuff and the movers had only a studio worth of stuff to take, but 3 of them took close to 2 hours!!! One of them was a trainee and wasn't even interested in doing any work.
The movers didn't bring any tools to my apartment and spent so much time walking a full bed frame 4 floors down to the truck. At the house, I gave them a drill with bit set and other tools, which helped expedite the process. But they took the tools and to this day I've never got it back.
I contacted the office several times and spoke to Anisa and Heather about this, but they never got back to me or find a resolution. They don't even know where my tools went. They just charged me for 4.5 hours without trying to find a resolution.
I would never want anyone I know working with this franchise. They are scammy and don't deserve any work.
PS - They will say it's all on the contract, but you can never open the link to the contract after signing it because they don't want you to see their scammy practices.

Matthew C. and Jamal W. did a great job moving my antiques. They were polite, efficient, and careful. Would highly recommend!!!

I had the pleasure of using this service. Matthew and Jamal were flat out awesome. They arrived on time, worked quickly but with extreme care and diligence. I would recommend this service to anyone looking to move within the Houston area. Thanks Two Men!

Matthew, Davon, and Danny just finished a sic hour day in this Houston heat and were absolutely phenomenal! So hardworking and helpful! A great bunch of nice guys I would for sure recommend ??

Matt, Davon and Danny were great. This is the 2nd time I've used them. They are quick, kind, helpful and go the extra mile. Highly recommend them.