Two Men and a Truck Moving

As another reviewer said, ridiculous prices with junk service charges. A joke.

Response to owner’s response:
I’m not talking about hauling junk. I mean junk fees as in rip off scam fees. $155 just to SHOW UP? And then a two hour minimum? Get real. Something that would take 30 minutes you want over 500 dollars for.

AVOID AT ALL COSTS!

We hired Two Men and a Truck for a local household move. Incompetent and unprofessional do not even begin to describe this company’s unacceptability.

The movers broke countless items due to rampant carelessness and ineptitude. Many items of were damaged and scared due to carelessness in moving such as rubbing against other furniture, walls, or doorways.

My wife was so disgusted she tried calling the Two Men and a Truck corporate office. The corporate office washed their hands on this saying it was a franchise and not their responsibility.

This bunch of clowns called it a day without finishing the job, assuring us they would come back the next day to finish the job. They insisted on payment despite not being finished. I produced a credit card, and the lead bozo takes out a carbon receipt and starts imprinting my card on it by rubbing the carbon with a pen!!! (“Square” anyone?!?!)

The next day, my wife and I were little surprised that these fly-by-nights never showed to finish the job. However, my bank rejected to manually imprinted carbon, and this promised a rapid call from the owner. She threatened legal action over lack of payment, and I threatened to countersue over failure to meet contract and damages.

We finally settled, but after settling I found repeated instances of more furniture damage after I was done with Two Men and a Truck.

They never did finish the job! Fortunately I found a fantastic private, local mover who responded quickly and professionally to finish our move.

I had to give one star as a minimum. I’d prefer zero (or negative!) for these clowns.

Again, AVOID AT ALL COSTS!!!

They are always good. Price up front matches what you pay or less.

Called Two Men and a Truck to get a quote to move a curio cabinet that I purchased from and individual that was 30mi from my home and nothing else. The call went like this, a weekday would be cheaper and the best. It will be $160 an hr. min. with a two hr. min. then $160 to get the truck to where they would pick up the item. Also there will be a charge for the distance involved that's when I said no way and hung up the phone. I'm already at $500 before the charge of the trip fee! Keep in mind it was just 1, ONE furniture item and nothing else. If you like your money I would suggest to STAY AWAY!

Avoid Two Men and a Truck at all costs. I was a fool and coached into the 'free' insurance (.60/lb) by one of the movers who assured me 'we won't drop/break anything anyway.' That same mover (Andrew) I come to learn is a 50 year old office manager who shouldn't have been on the move in the first place. He proceeded to be responsible for breaking/damaging several items in the move. One of the damaged items wasn't even reported damaged. This item was a free standing pantry. One of the legs had snapped off in the truck and replaced under the pantry loose. The pantry fell over onto my partner. Thankfully no trip to the ER was required and no pets were injured/killed. This along will all of the other damage was the result of a rushed loading job onto the truck even after I asked at a few points if they would take the extra time to take certain things apart. No wrapping was used and few moving blankets were used. Again, all the decision of Andrew who assured me nothing would get damaged.

Given the extraordinary move for a company that consistently reminds me of their 97% satisfaction and 1% damage rate, they refuse to do anything to make up for the tremendous damages caused. Even after their gross negligence could have sent me or my partner to the ER or worse and even after I was coached into not taking a paid insurance option (which I was reading through when goaded into the free option), they refuse to make right by me for this move. If I am truly in such the small % minority, you would figure they would do the bare minimum to try and retain me as a customer.

They did complete a claim/settlement for the damaged items at the 0.60/lb rate, but given the circumstances of the move this was not appropriate. When I asked for a portion more, I was simply told they 'unable to move forward with any additional settlement.'

I cannot in good faith recommend this company to anyone. Even if they had been more reasonable with the settlement. The fact they they send out unqualified movers who mishandled your furniture is NOT the service I am paying for. They moved all my furniture, but that service means nothing if it's all broken/damaged. Save your time, sanity, and money. Pick literally any two people off the street, rent a truck, and you'll be better off.

I'm looking to move forward with a BBB claim and legal advise on the issues that came up during the move.

Also, for whenever they comment to assure me they will be looking into the claim and or have successfully resolved the claim, please review reader, know it is not the case.