U-Box at U-Haul

I closed out the contract with U-Haul 10-2-24 when I unloaded my two U-containers at the Edgewood Cedar Rapids IA facility, two weeks later I was charged a rental fee of 85.55 U-Haul had the 2 empty containers in their possession for two weeks and charged me rental and going forward was going to assess that fee every month, there was several errors in the whole process with U-Haul, I will not be a repeat customer, very poor performance, I have yet to get a refund for my 85.55 Have not heard from the manager of the Cedar Rapids IA U-Haul, she has not returned my phone call and conveniently went home sick I discovered when I stopped into that store to get my funds returned. I'm told a refund could take 35 days; I had a problem initially securing rental of the boxes, my pickup wasn't listed on the U-Haul program, wasn't allowed to tow 2 boxes at one time on one trailer, my pickup towing capacity is 10,000 lbs also U-Haul in CR IA wouldn't accept a certified bank check for payment of shipping fees, a lot of headaches encountered, not a return customer. Moving is difficult, do not need additional problems that U-Haul placed on me, very poor performance/support

Uhaul has gotten worse over the years with lying and cheating customers .

Amanda and Katherine were and are incredible. I was moving from SoCal to CO and my vans transmission burnt up. These two incredible ladies helped me out promptly and with the utmost professionalism. As well as extending my reservation. This is the Uhaul location to go to for all your needs.