U-Box at U-Haul

I received the truck with a little under a qtr tank, which I was compensated $8 for. However, I over estimated the gas I would need and ended up returning the truck with a half of a tank. A qtr tank more than required. But there was absolutely zero compensation for that. Had I been under a qtr tank I would’ve been charged a substantial amount per gallon to fill it up. The least that could be done is a small compensation for returning with extra gas.

How do you expect people to just guess how much gas they will need? Why not give the truck with a full tank and then have it returned with a full tank? I had to guess how much I would need, or, only put in a small amount, then get charged extra mileage every time I need to go find a gas station to get more. So unless I guess right the first time in how much i’ll need, it is a lose lose situation for the customer.

For that reason alone I will not recommend u-haul. I think that is ridiculous. Going forward I’m confident I will use, and recommend, somewhere like Penske who give you a full truck and expects a full truck back. None of this guessing wishing and hoping just to end up losing a fair amount of money on the ordeal. Not to mention they have a cheaper mileage rate.
The only reason I went with U-haul was because they had moving blankets for rent. Of which I only used 7 of my 24 blankets, but was still charged for the entire 2 dozen even though 1 dozen of them was never even opened.
In hindsight, I feel I made the wrong decision. With future moves/jobs I will be looking towards a different rental company.

Your customer service is terrible! I’m a local business owner myself and overheard a customer while checking out asked,
“Which one of you gentleman are going to help me put these in my car?” All she bought was a couple stacks of cardboard. The guy helping her looked over at the guy helping me and asked “ Where is (employee)?” Passing off the task to someone else is fine when you have someone to do it, however there didn’t seem to be anyone at that moment. He proceeds by saying says “I’m not on the clock.” The gentleman helping me I could tell wasn’t going to help her either so I grabbed her 2 stacks of cardboard and helped her to her car.

This is part of the problem with people. No one respects their elders anymore and it really made it where she felt uncomfortable. You would think after hearing this that the employees are in their early 20s. No these were grown men with horrible customer service skills. Shame on you both!

The salesman was absolutely wonderful. Explained everything and was very professional. Because of him. I will utilize this location again.

Very outstanding facility with wonderful team staff, clean, well organized!