U-Haul at Elm St

The experience that I had at this uhaul was pretty disappointing and frustrating. I had a situation where I couldn’t unlock my storage unit lock due to it being frozen. I was met with solutions that I could do but no help from them in any way. After driving back and forth from the storage unit to this location (especially because they never answer the phone) for help for 2 days straight, I had to contact and pay for my own locksmith to remove a lock that I had bought at this location. Pretty disappointed and frustrated by the lack of help to a pretty common issue.

No one is ever here. Nothing is set up correctly. Nothing works. I don't believe it's even the employees fault, uhaul/ the owner is setting them up for failure big time!
Understaffed undermanned, underappreciated. Whole situation is screwed.

Always had great service here. This truck provided had a bad transamission, slipping and hesitating first gear. Not good for a moving truck. Vehicles need to be checked better. Very poor performance driving this vehicle. One time incident. Check your vehicle before leaving, I will take part of the blame!

Would rate lower if could. Very rude

Would not bother calling this location, recommend going to Augusta or try somewhere else, called once to order hitch since didn’t have in stock, never heard back after two weeks called back, said needed to order it even tho told me that before and seems like never was ordered, after second call never heard back after another week so went to Augusta instead. First call at Augusta location had hitch in stock and made appointment, hitch installed and happy with the service