U-Haul Moving & Storage at Eubank

So good.

I go online and rent a truck for two days. Pretty simple and straightforward. Saturday morning I go into the location and I’m told that they don’t rent them for two days, despite the fact that online there was no indication that at this location you cannot rent a truck for multiple days. I was told by the employee there- “we don’t rent them for more than one day at a time because we don’t want them being used for storage”. Now, I’m not exactly sure what the reasoning is there, but if that’s the case then why am I allowed to do that online?

Then the kicker - I’m told they don’t have a truck for me the next day, when the whole point of this is that I wanted a truck for two days. So I walked out of there and got online. A lot of local places were closed, or they were no longer at their listed location.

Then I called Penske. They had a truck. I could rent it for two days. I just needed to go pick it up. The guy there was very friendly and helpful, and from start to finish it took about ten minutes. I returned it to their lot when I was done. No problems. No issues. No complications. That’s how it’s supposed to be done. Moral of the story: don’t rent from U-Haul, rent from Penske. Lesson learned.

Great place to rent as UHaul. Helpful staff. Clean trucks. All around great experience! Highly recommend!

It seems like there is always some issue every time I come to this location ' oh we don't have a cargo van ' or ' our propane tank isn't working' or 'our propane tech is gone for the day' I just always end up driving across town to the san Mateo store. They seem to be more on point. Only reason I'm even giving them 2 stars is because the employees are always polite.

Very helpful and straightforward