U-Haul Moving & Storage at Eubank

The staff are friendly and super helpful. The store has everything you could possibly need when it comes to moving. Boxes, tape, bubble wrap, furniture pads, dollies, and more! It truly is a one stop shop! This location is highly efficient; I was in the store for maybe ten minutes then I was on the road with my U-Haul truck. They even gave me concise yet detailed instructions to verify mileage and condition of the equipment. There is also the option to return the equipment after hours with the help of the U-Haul app. It walks you though the same steps you took when you before leaving the lot with your equipment. I highly recommend!!

Oh! It was also pretty affordable! I rented the 15' truck for the day with the insurance that cover most damages just in case. After traveling about five miles, the U-Haul cost about $55.

Very kind and helpful. Excellent ?

They mean well, they really do, but the checkout system is extremely antiquated and if you stop to buy something (boxes, in my case) it takes them ten to fifteen minutes of clicking on an ancient 90’s looking computer, followed by opening up a locked cash drawer underneath the counter somewhere, to check out. You have to ask for a receipt that prints out slowly on an old desktop PC printer. Please give these poor guys some actual registers, some actual point of sale equipment that isn’t from when Bill Clinton was president.

Also, when it came time to give me change today, they didn’t have correct change, so they asked if I was OK with taking LESS, so they wouldn’t have to give me an extra quarter or whatever. Lordy. It’s like a procession of terrible from beginning to the insulting end when you get to leave.

It’s a necessary business that provides a good service, it truly is. But it’s so poorly executed and so horrifically outdated that I dread every time I have to walk in the door, which I do regularly to purchase shipping supplies for work. The box selection is good, prices are decent. The entry and exit from this corner location are brutal, you can only get into it by approaching on Eubank from the north, all other three directions allow no entry. That they can’t really help. But after you wait to flip a u-turn in brisk traffic and with typical oblivious Albuquerque drivers and fight traffic to get in, you have to wait forever for the Clinton-Era computer system and a big burly guy that looks like he’d be more comfortable running a wood chipper than a vintage computer to try to manuever on an old mouse to ring you up. It’s truly an exercise in having patience and tolerating poor management for sure. The workers are only using what they are given to use, God Bless them, but whoever owns this franchise is a sorry excuse for a local business owner and has exactly zero pride or awareness of customer service / work flow.

Overall rating- Sucks.

Skilled, fast and friendly people. I recommend this location. Thanks