U-Haul Moving & Storage at Hwy 124

People trust the reviews. I know I will smh

Convenient, friendly, just needs to hire someone to clean the equipment

The truck i picked ip at the location was in a terrible state of repair. The vehicle felt unsafe from the onset of me driving it. The truck felt unsafe from the moment i drove off. I was fearful for my safety. I was forced to call road size hazard 5 minutes into my drive. A uhaul dispatched mechanic deemed the truck unsafe and deadlines the vehicle. A uhaul employee asked me to take the vehicle to have the tires changed. I refused. Eventually i was authorized to pick up another vehicle. Uhaul sent an uber to take me to a u haul store to pick up a new vehicle. The Uhaul employee failed to make a reservation for me to pick up the new vehicle. This forced the manager to scramble to call and straighten out the situation. My original reservation was for a 20’ truck. I was compensated with a bigger 26’ truck. All this took place over a 6 hour period.

Upon calling a georgia location to change my turn in location from Cordele Ga to Snellville Ga employee informed me that i would incur a $1000 change fee.

Other than the manager in San Antonio I felt no since of urgency or care for my ordel. Not sure if i’d ever use uhaul again

Good customer service

I would have given 5 star rating unfortunately I am going to give a 3 star rating:

This all boils down to disposal of trash, this particular facility doesn’t have an adequate means for storage unit customers to dispose of trash.

The receptacle that is provided is located in proximity to their maintenance area where they work on their equipment (the receptacle itself is quite small as well).

On top of that there is an inconvenience fee that’s charged of $10.00 dollars in order to use it. Plus there’s also a fine of $100.00 that’s charged for disposal of trash that’s deemed unacceptable (what is U-Haul’s definition of unacceptable trash to be dumped in your small trash receptacle?)

As far as the trash I left inside of my storage unit, it was advised to me by Mr. Guerrero (general manager) that I would be charged $25.00 dollars per item for the removal of the trash that was left behind. The trash in the unit was organized in a manner that would make it easy for removal out of the unit.

Mr. Guerrero further explained after I showed him a picture of the trash that was left behind in the storage unit the estimated total of removal of trash would be between $800.00 to $1,000.00 dollars which to penalize a customer who left trash in the unit in an organized manner for your personnel to clean out to me is a bit outrageous.

Another reason why I’m leaving an average rating is due to the fact the monthly rate for a fourth time is going up on the unit. Originally when I had rented the unit back on March 10, 2021 the monthly rate was below $100.00 dollars which was very much reasonable and with in my budget.

The previous monthly rate increase to $114.95 and now had I kept the unit beyond the move out date of November 7, 2024 and past the December 7, 2024 which the rate is increasing to $119.95 is sending customers the message that it’s not viable to keep a storage unit at your facility especially those customers who rent 5x10x11 storage units.

U-Haul is a large company with worldwide presence just as much worldwide presence as Walmart, in order to keep customers like myself happy would be to give instead of take. Give us a designated area closer towards the storage units for us to be able to discard trash our trash as opposed to making us pay money to use the trash receptacle ($10.00 in todays world can make or break somebody)

Other than what I’ve stated in my comments, I was very happy with the service that was provided. Mr. Guerrero is an amazing General Manager of this facility and the staff is very friendly and professional.