U-Haul Moving & Storage at Hwy 124

I would have given 5 star rating unfortunately I am going to give a 3 star rating:

This all boils down to disposal of trash, this particular facility doesn’t have an adequate means for storage unit customers to dispose of trash.

The receptacle that is provided is located in proximity to their maintenance area where they work on their equipment (the receptacle itself is quite small as well).

On top of that there is an inconvenience fee that’s charged of $10.00 dollars in order to use it. Plus there’s also a fine of $100.00 that’s charged for disposal of trash that’s deemed unacceptable (what is U-Haul’s definition of unacceptable trash to be dumped in your small trash receptacle?)

As far as the trash I left inside of my storage unit, it was advised to me by Mr. Guerrero (general manager) that I would be charged $25.00 dollars per item for the removal of the trash that was left behind. The trash in the unit was organized in a manner that would make it easy for removal out of the unit.

Mr. Guerrero further explained after I showed him a picture of the trash that was left behind in the storage unit the estimated total of removal of trash would be between $800.00 to $1,000.00 dollars which to penalize a customer who left trash in the unit in an organized manner for your personnel to clean out to me is a bit outrageous.

Another reason why I’m leaving an average rating is due to the fact the monthly rate for a fourth time is going up on the unit. Originally when I had rented the unit back on March 10, 2021 the monthly rate was below $100.00 dollars which was very much reasonable and with in my budget.

The previous monthly rate increase to $114.95 and now had I kept the unit beyond the move out date of November 7, 2024 and past the December 7, 2024 which the rate is increasing to $119.95 is sending customers the message that it’s not viable to keep a storage unit at your facility especially those customers who rent 5x10x11 storage units.

U-Haul is a large company with worldwide presence just as much worldwide presence as Walmart, in order to keep customers like myself happy would be to give instead of take. Give us a designated area closer towards the storage units for us to be able to discard trash our trash as opposed to making us pay money to use the trash receptacle ($10.00 in todays world can make or break somebody)

Other than what I’ve stated in my comments, I was very happy with the service that was provided. Mr. Guerrero is an amazing General Manager of this facility and the staff is very friendly and professional.

The truck size I needed was available. The specific truck issued was blocked in by 2 other trucks. Other trucks in the same size were easily accessible. They were aware of this yet decided not to change truck rentals and took their sweet time moving them out the way. The 1st guy moves truck 1 then never comes back so we have to go back inside to inquire & request the 2nd truck to be moved. Guy 1 says he had to log where he parked truck 1. Meanwhile we're still waiting and blocked by truck 2. Guy 2 then comes to finally move truck 2. They had no urgency, consideration or no care for my time. The additional 10- 15 minutes when you're paying movers and are trying to beat traffic is important.

I had no problems with storing my items here. The transition from move in to move out was smooth! There are plenty of carts to utilize for easy moving. I liked there was a spot for recycling items. The parking can be tricky sometimes but overall I had no problems.

Awesome customer service, fast service, agent extremely efficient and informative. Rental van was very nice and clean.

Uhaul location has help my small business grow and staff is always helpful to support our business needs.

A Taste of Jazz Catering,LLC appreciate Uhaul and their staff for supporting us.