U-Haul Moving & Storage at Hwy 367

Kristina and her team have been exceptional! Everytime I come everyone is super helpful, super friendly, and always willing to go above and beyond. I never have any issues and if so, they always work toward a resolution while maintaining their customer service. I love this team!

My experience was terrible they tell you one thing and do another bad business very bad there’s no way I put down a $350.00 deposit and I paid for all my days I rented which was 4 with insurance 15/day so that is around 140 I paid besides the 350.00 and also included is 750 miles INCLUDED …I take the truck back my deposit is gone saying I used it up ain’t no dam way and corporate isn’t helping at all bad bad bad just taking people money

Sir Patrick had the worst customer service. His body language just threw me all the off. He act like he couldn’t do my discount . He stated “ he would start all over “ and I was okay that. There were no customers in the store.

The most ghetto uhaul place Ive ever rented from. Rented here twice, 1st time the Ghetto manager tried to tell us to unhook the trailer ourselves because she didn't want to have to go get the tool and do the work herself when I kept trying to tell her it wouldn't unhook. She is extremely lazy. 2nd time she fraudulently overcharged me $100 first lying and saying it was damaged when I have pics and videos and then saying it was because I didn't clean the mud off the outside of it. Uhaul needs to be clear that the uhaul needs to be taken through a carwash if they are allowed to keep playing technicalities with the cleaning because I was charged $100 for a cleaning fee when I wasnt even told to sweep it out but I did thinking that was cleaning it. These idiots dont even explain anythingto u at this location, its poorly ran and super ghetto DEFINITELY NEVER RENT AT THIS LOCATION & IF U MUST BE AWARE THEY FRAUDULENTLY TAKE EXTRA MONEY.. NOBODY informed us loyal customers that we need to clean the outsidenof the trailer. Then first lied and claimed that the trailer was damaged when i have pictures and videos of it, then she switched it to it had mud on the outside above the tires. I called and the 800 # the man didn't even know the name of the wheel well, he said I was supposed to wash it before returning it to the station and return it the exact same way I rented it-> I dont see how when I had it during rainy days. They play around with technicalities and thats not cool especially when ive been a loyal customer to uhaul and have never have been told the outside of the vehicle needs to be washed. Its ridiculous. Then he tried to offer a funky 20 credit for a future rental I AM NEVER RENTING FROM UHUAL EVER AGAIN I want my money back they fraudulently charged me and im letting everybody I know know how they switch the rules whenever they feel like it. I have never had to take the uhaul through a carwash before returning it in the past so whats different now. Yes I paid for insurance too.