U-Haul Moving & Storage at Pelham

The two (2) gentlemen answered my husband's questions when he called ahead of time and it's refreshing to have a U-Haul location that has good customer service along with proper skills and knowledge of the agency. We needed to pick up two (2) items of heavy furniture pieces and my husband & I, both, have SUV's. So, one (1) hour prior to pick up, we needed U-Haul's services. This process went very smoothly. I was impressed because I've never had this before at the location in Center Point when I lived out in Trussville. Now, that I live in Pelham, AL, it's refreshing. Please keep it up because in this day and time, knowledge and customer service seem to be things of the far-past. Thank you for BOTH. Can't have one without the other.

The Gates'

I was trying to buy a truck with cash in hand and get totally ignored. 1st off, only one person helping at front while others sit. This must be the most miserable place to work! The manager at front desk did not want to waste her time showing me the customer what I had previously seen in line. Horrible customer service!
Why am i surprised? Chick-fil-a gets all the employees with great customer service and obviously the other end of the spectrum goes to Uhaul.

The staff were very friendly and helpful.

Great experience here. Equipment was just as ordered. The pickup and drop off process was easy and fast. Would definitely recommend.

The staff was so friendly and efficient. It was easy reserve the truck and turn it in after hours.