U-Haul Moving & Storage at Ridge Rd

Whoever is training these new employers at this location should get fired. I wish theres a option to not leave any stars here because i will not leave even one star. PERIOD! Making customers waiting longer than suppose, supervisor said 'sorry for the treatment from my employees there's new people here working'
Why they made the option of reserving trucks, then when you go on time, they made you wait longer than the appointment time (2 hour wait) then, they have the nerves to argued with you about 'you didn't rent the truck here' without asking you for your identification, name or searching on the system before, with your information. I was first in line so this particularly employee (Hispanic/ puertorrican dude) started calling people from the last part of the line leaving me and people behind me waiting on purpose. I'm Puertorrican and I felt that Puertorrican dude was been racist with even his own people and with the afroamericans also. I will find his name and that supervisor and I will make a report because that needs to stop or this place will ended up losing customers daily because of the lack of CUSTOMER SERVICES! Att: Myta.

Anthony was so incredibly patient and helpful! Thanks for making my experience so great. Give the man a raise!

5 stars for your on site employees, 1 star for the company:

I would recommend the location, only because your on site employees are great. They go above and beyond to make up for the incompetence of the company itself. My experience with the app was a joke. I supplied the company with my license, credit card, a selfie, I paid for the extra insurance, gave up my first born child, etc and you forced me to give you multiple references to call as I stood in your parking lot waiting. Not to mention the app was buggy and wouldn’t register my clicks making check in take 45+ minutes. Maybe have your executives attempt to rent a U-Haul one time so they can have a customer experience. Im glad we are in the age of record profits though!

Great customer service in the morning and the online return was so convenient and easy.

Excellent customer service, the line was long. It’s a busy shop, but everyone was extremely thorough and helpful. Pick up and drop off was easy, I rented a trailer and the staff helped me connect and disconnect the equipment. Really great people there, U-Haul should recognize The need for more staff and upgraded computer systems.