U-Haul Moving & Storage at Southgate

I really wish I'd gotten her name but the manager when I came in on 9-19-24 was so friendlyhend helpful. Whatever she's making, give her a raise!

The staff was very good. Professional and courteous.

check the cleanliness of the windshield inside and out, and make sure the wipers are not so old that they chatter a lot.

This UHaul store is EXCELLENT and should be a model for other UHaul stores in terms of management, communication, and service!

Super friendly and professional employee on 8/25/2024. She helped make a stressful moving experience into a much more pleasant experience. Thank you!!
Unfortunately I heard one of the other employees there getting frustrated and audibly annoyed when some customers who may have been international students did not understand her question about U Haul Boxes at first. That employee became annoyed and had an attitude. That’s really unfair because it’s not the customers’ fault for not knowing what was being asked. Please be patient and professional. Moving is stressful enough as it is without being talked down to.
However the other employee was super friendly and professional. So giving 5 stars.

Other info:
-price on the storage units has drastically climbed over the past few years however the price of the uhaul trucks and vans seems to have stayed stable which is appreciative
-the storage units at this facility have a security code you must enter to disarm and arm the units
-nice selection of moving boxes and supplies in the store
-honestly people should be required to get some kind of training to drive the 15 foot, 20 foot, and 26 foot trucks but just a regular driver license is allowed
-this location is in a pretty rough area (let’s just say I’ve invested in a lot of earplugs living around here with all the arguing and nonstop negativity of some of my neighbors?) so if you access your drive up unit, best to be careful and aware of your surroundings
-there are a few public spots available for customers to park their cars in when driving U-Haul’s but not much public parking is available