U-Haul Moving & Storage at University Ave

I felt really uncomfortable going inside of this U-Haul location ... No one really seemed to know what was going on and there was someone who was clearly really, really out of it sitting right next to the entrance on the inside of the store with water splattered all over the ground. I felt bad for whoever this was but that was literally insane to see at a place of business and a vehicle pickup facility. The trailer pick-up and drop-off went smoothly but again, it was extremely uncomfortable going inside of there. I sincerely hope that the person sitting by the door got medical attention.

Made a reservation 3 months ago but when I went to check the unit out, they told me reservations doesn’t mean you’ll get the unit.

You should actually ask the customer if they have all of the specific pieces required to utilize renting a trailer. I.E. The hitch, the adapter for the wiring harness, etc. Waiting until the eleventh hour to figure out that we didn't have all of the necessary pieces to be able to safely rent the equipment was an extreme inconvenience and stole time out of our day. Additionally, luckily we had the additional funds to make the purchases only, since you don't offer these items to rent, otherwise, the entire interaction would've been a colossal waste of time.
Lastly, because you were overwhelmed with business, you didn't properly check in our returned equipment, which was early, thus charging us for an additional day. Now I have to wait an additional 3 - 5 business days for the additional charge to be removed and properly reflect on my back account.
I'd say that my experience was very poor, there was lack of care and consideration, and the professionalism was near non-existent.

Absolutely awful. I've been here twice. One had to unhook and park a teailer myself. They couldn't even be bothered come direct me. Then waited 15 minutes for the bathroom only to find an employee was in there on his phone (clearly avoiding work). Second time, my friend was charged for 1/8 tank of gas for driving 8 miles! Avoid at all costs, there are other locations in town.

They are probably decent at their job, but when central cancels my reservation without warning and they leave my wife stranded, it is still unexcusable. I wouldn't trust them with a reservation.