U-Haul Moving & Storage at University Ave

I used a van to move my stuff for a short distance. Pickup and drop off was easy. Car was in good condition. Price was reasonable.

Staff was very friendly and professional!

They need to actually give you the right trailer.

If I could give this zero stars I would. Rented a 15foot truck for downtown large city traffic. The app showed it changed to a 26foot truck largest in their fleet the morning I was to pick it up. I called and the girl said she would change it when I got there. When I arrived she said take it or leave it. The parking lot was full of smaller trucks. Terrible service will never us U-Haul at any location again. Will use their competition instead. Oh yea, left a message with general manager did not get a call back, so he doesn't care either. P.S. I rented the truck three weeks ahead of time.

This is by far the worst customer service location ive ever been to. I'm military service member and move often, and have used U-Haul exclusively for 20 years for the service and availability. When we arrived at the store, the young man told us that they did not have our truck available, and that 'reservations do not guarantee a truck to be there.' He was extremely rude and unhelpful, and eventually refused to help us. A truck then did get returned, and we had to wait over an hour while it was checked in, and cleaned out, only to find that it had barely any gas. All the while, the U-Haul movers we hired were sitting outside of our home waiting for us, being paid by the hour. When asked about a discount for the inconvenience of waiting 2hrs past our reservation time, and the movers waiting on us, the manager told us that he couldn't do anything because we were already getting a military discount. Also, keep in mind, you apparently need to have multiple emergency contacts now to rent a U-Haul, which is something we never encountered before. By far the absolute worst customer service experience by U-Haul. I would not advise using this location.