U-Haul Moving & Storage at University

DO NOT RENT FROM HERE UNLESS YOU WANT A ROACH INFESTATION!!

We rented a truck on 10/5/24 to move some furniture. When we arrived at the apartment the furniture was at and opened the truck, it was full of roaches. We call U-Haul and they stated they didn't have another truck to switch it out with and we needed to get some Raid and spray it. We did as told, left the truck closed for an hour after spraying two cans of Raid in it. It appeared that all of the roaches were dead. We swept out the truck and loaded the furniture.

Once we arrived at our house to unload the furniture, we opened the truck back up, only to find roaches everywhere. All over the truck and our furniture. We took the truck, with the furniture, to U-Haul. They told us to bomb the truck and everything would be fine. We left everything at U-Haul.

It took four days for the GM, James, to return our calls. He stated that he could reverse the rental charge (they charged us for 2 days instead of 1), and that was all he could do. That we could have the furniture professionally cleaned and restored, but that they would not pay for that, as the furniture is useable (his words). I should not have to pay to have the furniture treated when it was their truck that caused it to become roach infested.

Do not rent from this company.

Truck was roach infested. Total loss of furniture. Was told to spray the truck with raid and it would be fine. It was not!

Phone calls, through there customer service line, for there customers, suck. They are rude, and a joke. There should be a zero star option for a pathetic ass help line. Yuck