U-Haul Moving & Storage at Whalley Ave

Although the staff was friendly, we were rented a van that was not fully made ready for service. There was pet hair all over the seats, and to make matters worse, when we returned the rental, an open bottle of alcohol was found in a side pocket.

Now in the off chance we were to have been pulled over and that was discovered, that would've been a HUGE problem. Subsequently a lawsuit would've ensued for renting out a vehicle with technical contraband on board. Whomever cleaned the vehicle(s) needs to be retrained so that the public is not put in a compromised position that was not of their making.

Was told twice customer service would call me back, never got a call. Protect yourself at all costs against this company

Terrible, nonexistent, customer service. Rented the most basic UHaul to pick up a couch only 6 miles away, had to pay for 7 gallons of gas because their van meter was broken.

The workers said that broken meters were “a common problem” and they didn’t want to do anything about it. I asked the manager to contact me and they said he would the next day. Well, one day later, two days later, three days later, one week later, no call. Glad they can take advantage of their customers and move on. Avoid this company unless you are brave and absolutely sure nothing will go wrong. Otherwise, any mishap and they will leave you out to die.

We reserved furniture pads with our truck and were told that there were no furniture pads available when we showed up to pick up the truck. The store didn’t contact us, even though they knew ahead of time that the pads were unavailable. (Nor did the they offer to get the pads from the other location, which is under the same management). The store manager said we had to buy the pads from them (would have cost us >$70) or go to another location 40 minutes round trip to pick up pads. We had movers waiting and couldn’t afford to drive to another location to get pads. It was a bait and switch. Horrible experience, will never use this location again. Markell the manager refused to take any responsibility. They said they often have people show up with truck reservations and no trucks available. I’ve used UHaul before in other states and the experience was always fine. This location has terrible management! In the future, if a store doesn’t have an item or truck that has been reserved, notify the customer before they get to the store. People who are moving are coordinating lots of different things and Uhaul is taking advantage of its customers by lying about what is available at a location.

The best way to ensure you get YOUR preferred location is to select the location least convenient and most difficult to get to. By selecting the location you would least prefer U-Haul in its infinite wisdom will wait until the last possible minute to ensure you have no time to make other arrangements and NOT ONLY TO RENT OUT THE EQUIPMENT YOU RESERVED AT YOUR 'PREFERRED' LOCATION but they will also take upon themselves to determine the location guaranteed to cause the most inconvenience for you the paying customer and switch your reservation there AND they expect you to pay in full for this disrespectful inconsiderate treatment!