U-Haul Moving & Storage of Ames

I am extremely disappointed with U-Haul's service. Despite having a confirmed reservation for a trailer, U-Haul-Ames double-booked the same trailer and gave ours away. We operate on tight timelines with limited availability for our projects, and not being able to pick up the trailer we reserved caused significant delays and disruptions. This is simply unacceptable. U-Haul's lack of reliability is a major hindrance, and we will be reconsidering our options for future rentals. If you need equipment for time-sensitive projects, think twice before relying on U-Haul.

Worst U-haul location i ever been to! They double charged my credit card for one truck i rented from them. Went in store for explanation,1st guy said ''oh yea lot of customers are having the same issue, manager will be here the next day. Went in the next day, other lady staff said manager went for vacation and he will give you a call back. It's been a month now no call from him. Went in store on and off to see if the manager is there ,still no trace of him. Different lady staff said he had to take care of some stuffs he has not showed up to work.
BE CAREFUL RENTING FROM THEM ,YOU MIGHT WAKE UP TO A NEGATIVE BALANCE ON YOU ACCOUNT.
I've been using U-HAUL services for over 5 years now in many states and i would never imagine such well known company would let them steal from customer.

I did not have any issues at all that would have needed improvement. The two gentlemen that helped me when I got there and when I returned did a wonderful job. I was very happy with my experience. Thank you!

The team at the Ames location was very friendly and helpful. Our truck was ready when we arrived and the drop off was very easy.

Would give 0 if I could. Reserved my truck a week in advance. Got a call 2 days before I was supposed to get the truck saying someone extended their rental and there is no longer one available till later in the day. I couldn’t get it later as I needed to be out of my apt by 10 AM. Said there was one in Marshalltown. How does my reservation get overridden because someone was unprepared. Offered little to no help on payment relief even though it was them who screwed me over. Had to fight tooth and nail to keep the same price I had originally. Got told “that’s life” by whoever was on the phone. This place sucks.