U-Haul Moving & Storage of Ames

I needed a small truck to move some recently purchased furniture. When I went into the Ames IA location to get my truck, I found out I'd reserved the wrong date. The staff quickly corrected my mistake and I was out the door in minutes with keys in hand. Thanks folks!!

Never was told I should do a pre-check. Didn't see the text until after I had driven to my destination. The Gas was lower than my contract said, again, did not realize that until after I was gone too. My truck was terrible - The windshield seal fell off on the driver side and would hang and flap in the wind, we tried to reattach, but it would just come out when we went on the interstate. Also, BIG ISSUE, every time we were going above 50mph, and hit the brakes, the engine would rev up but the truck would slow as its supposed to. It was scary, not sure why the truck would rev to 6 or 7 when slowing down, but it did it every time when braking from a higher speed. I told the gentlemen that when we returned the truck and he was not very nice about it but did say he was putting the truck in for service which made me feel better no one else would go through our experience. I called and also told the agent these items but it seemed there was nothing we could do besides offer us an extra day. I also asked for a receipt, was told it would be emailed to me and I still have not seen it either. This was a Terrible uhaul experience, I am very disappointed. I have uhaul before, not sure I will be again.

I was told over the phone that I would drop my truck off. I dropped it off in Ames, was given a receipt with no problem. The next day I got a call the next day and was charged for a “wrong location drop” even though I had an email confirmation along with a printed copy from the company. Very frustrating, when they called they were very rude. Also took the truck without saying it was a “wrong location”.

Needed a million large boxes for some returns. Jalen was absolutely phenomenal in his customer service and work ethic. Would highly recommend this location to anyone. Hope he is recognized for his commitment to customer care and satisfaction!

They where awesome! First time renting a uhaul and they where kind enough to direct us through the drop off.
Uhaul will be seeing my business again.