U-Haul Moving & Storage of Baraboo

Picked up a U box to tow to Georgia as part of the Load Share program. Alex was awesome helping me get everything attached securely to my truck, checking lights, etc. The location is huge, has everything you need, easy to navigate, and easy to get in and out. I wish all uhaul locations were like that and staff were like Alex.

Oh man, let me tell you about this company I dealt with! They were so unprofessional and downright rude. I couldn't believe how they treated me. It's like they forgot that customers are the ones who keep their business running!

The Co-manager (can't remember his name) was absolutely great. He was the only one at the store at the time with multiple customers coming in. He was professional and quick to help everyone out in a timely manner. We were from out of town and needed to tow a car back that broke down. He got us in and out quick even though he had not eaten lunch and had tried multiple times. Overall GREAT GUY! He made the whole experience worth it.

Terrible customer service at this location. Manager charged an extra $370 for a cleaning fee and was unavailable when we went to the location to discuss the unneccesary charge and was supposed to call us back at 1 pm and never did. The trailer was verified clean by another u haul person. Corporate office was very helpful so far when I called to file a complaint.I will never rent from this particular location again.

At first...everything seemed very nice. Then the moving began...it is impossible to unload a small trailer as you can not bring it in the garage door. So you must each time unload in the parking lot then bring it inside only to fight with a sliding door that half the time will not open. Then a lady yelled at us because we had to use the garage door to roll in the carts and hope nothing falls off as you fight either the snow outside and the door. Then she locked the regular door so I had to open the separate door everytime for my husband. It took way to long to do this and I will never come to this unit ever again when I am done moving.