U-Haul Moving & Storage of Baytown

Ok let me say first off, Jamal is an amazing person, he's understanding and overly helpful, I wouldn't go to no other place here in Baytown as long as he's there. 2+ years and he's never disappointed me and I'm grateful to have him here in the City.

Rude staff

Even though i log in and comply all necessary requirements on the UHaul APP for pick up only. I still went inside the store and ask again everything in the front desk. I told the guy i already complied to the app but he insisted i still need to do it. Also i was charge 25 dollars for cleaning fee but the truck was all clean when i returned it. Charges was not discuss on booking, but i was surprised when i the receipt was printed.

Easy and fast drop off !! Employees work fast !! Recommend them 100 %

Jamal was very quick and efficient in providing great customer service. Straight to the point, easy to return, and I really enjoyed the personal interaction rather than having to go through the app. This will be my preferred U-Haul location for any future needs.