U-Haul Moving & Storage of Belmont

Great location, excellent service and everything went smooth!

When I got to the center was told it would take much longer than I was originally told (6 hours) because there were too many cars booked. I told them I didn’t have a ride home and needed to wait and they told me that wasn’t possible as they have no place to wait (even though I signed up for that originally). So I took an Uber home for $30. Got a call 1.5 hrs later that they had finished, just as I got home - ugh. So I took an Uber back for $30.
The staff was pretty rude when I asked if they could make sure if I was getting the warranty. They refused to check and told me tgat I’m getting what I’m getting- luckily warranty was on the bill, but Wally’s it have been that hard to confirm for me? Then they ridiculed me implying I should just be grateful that they did the work for me. Stay away!!! There are other better places to get a hitch.

Helpful

Probably the worst customer service I have ever experienced in my life. Belmont employees were disrespectful and generally unhelpful the entire time. They seemed more interested in watching their funny videos on their phones than actually doing their jobs and trying to be the very least helpful.

9:45a: Picked up trailer from Palo Alto location
12:19p: Called roadside assistance to report that we had a check engine light on our personal vehicle that was towing the U-haul trailer picked up earlier. We asked to switch our reservation to a 10’ truck since we had only just picked up the trailer. The person on the phone said that the Belmont U-haul had some in stock and to just go there and they would handle the reservation change.
12:30p: Arrived at Belmont U-haul. Parked in the equipment return lane. Told they couldn’t change my reservation and that I had to call “traffic” to get the reservation swapped.
12:45p: My call was twice transferred to the Sacramento call station before finally getting to the San Francisco call station. They told me that I had to talk to the people at the Belmont U-haul about switching the reservation. I told the person on the phone that the people at the Belmont U-haul had told me the opposite. The person on the phone then did something to switch the reservation.
1:20p: When I had gone back inside, they said that the trailer reservation was still in place. I did not want to get double-charged. The person on duty (manager?) asked me to move my truck from the equipment return lane. I told them that would be difficult. It would require backing up into traffic. I spent about 5 min trying to back up the truck and trailer into oncoming traffic. Then the same manager finally mentioned there was plenty of space to park in the back and that I should just pull forward. Then I went back inside to try to solve the issues with the double-reservation. Then the new person on duty told me they had customers trying to leave the back parking lot and that I needed to move. I finally went out to move, but then the customer was able to pull out with no issue.
Left Belmont U-haul approximately 2:45pm. Belmont employees were disrespectful and generally unhelpful the entire time.