U-Haul Moving & Storage of Bozeman

Ouch! If I could rate this location a zero I would. I'm a professional mover and book thru U-Haul and use their trucks and other movinghelp all over the country. This location's reputation preceeded it, and it lived up. I encountered a long line in the lobby and just watched. The management did not give the feeling they were on the same team. The guy who looked to be in charge, Evan, gave off an adversarial vibe - and not just toward me but others being 'helped'. Not a fun way to dig into a daunting move for anyone, and I feel compelled to caution others. I will be working with a different location or using another provider next time. I felt lucky to get what I needed without the hassle some got. Not trying to roll the dice on my next rental with some of the horror stories here. Always check your receipts.

Review of Bozeman U-Haul (7th Street) Location

I’ve been a loyal U-Haul customer for nearly a decade, and this is the first time I’ve felt compelled to write a negative review. My recent experience at the Bozeman 7th Street U-Haul location, managed by Evan, was exceptionally disappointing. I’ve always had positive, respectful interactions with U-Haul locations across the state, but this location’s handling of my reservation left me with serious concerns about their practices.

To start, Evan placed an alert on my profile without providing a clear reason, which feels like an unwarranted targeting of me and my organization. Additionally, I was charged for five gallons of fuel on a rental that covered only five miles, as well as a cleaning fee—all added after hours, leaving no opportunity to address these surprise charges before they were applied. This after-hours billing practice raises questions about transparency.

U-Haul has always been my go-to due to the excellent relationships I've developed with other locations. However, Evan’s unprofessional attitude and these unexplained charges have put a serious strain on my confidence in this location. I would strongly encourage anyone considering this location to be aware of these issues and consider reaching out to U-Haul’s customer service for assistance if they encounter similar problems.

Rented my truck out of the Bozeman location, was then told that I actually needed to pick it up in Livingston because the truck size I rented was not available. Made me do a ‘self-pickup’ with the app, which wouldn’t accept any of the photos they asked me to take and kept erroring out. Had to call a support line to get it dispatched. Drove an extra hour round trip, was missing the appliance dolly I rented so had to go to ANOTHER location to get it. They had provided only enough gas to get from the Bozeman location to my destination (they didn’t account for the extra 30ish miles I had to drive from the pickup location) so had to put more gas into it than I should have had to. Unimpressed and am not inclined to rent from Uhaul again.

Very high quality vehicle, the phone app was very easy to use. The staff in Missoula were great. The cost was what I expected with no surprises.

All good! The friendly and knowledgeable service is always appreciated here.