U-Haul Moving & Storage of Broadway Plaza

Expensive and i paid for 50 miles and 24 hours. I ended up doing 5 miles and 2 hours but they did not give me anything back as they said in the beginning.

Everything was so easy and quick. Loved it .

My boyfriend about a week ago had ordered a Uhaul for today. Yesterday they called him to upgrade a bigger one because they didn't have the one that he had ordered which was great. When we went to get it the order was under someone else's name and he couldn't get into the account to get the order. Very upsetting for us that we couldn't get the uhaul. Never again ordering from here!

Appreciation for Exceptional Customer Service

Dear UHAUL ,

I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received during my recent rental experience at your location at 34 Broadway, Malden, MA 02148.

On the day of my rental, I encountered a situation that required some changes to my reservation. Although I called the office just 10 minutes before closing at 5:50 PM, Ms. Yalixa answered my call promptly and listened attentively to my request. After understanding my needs, she kindly put me on hold to consult with her manager, Ms. Bonnie Aliberti. Within just a few minutes only , Ms. Yalixa came back with a perfect solution to resolve my situation.

I truly appreciate how both Ms. Yalixa and Ms. Bonnie worked together to ensure that my rental went smoothly, even at the last minute. Their professionalism, patience, and willingness to help made my rental experience an unforgettable and positive memory.

Thank you, Yalixa and Bonnie, for your excellent service. I will certainly keep your company in mind for future rentals and recommend it to others!

Warm regards,
Laith

Truck em perfeitas condicoes de uso.
Atendimento excelente.
Ficamos muito felizes!
Parabens