U-Haul Moving & Storage of Brooklyn Park

Great service at this location. Reserved a trailer at one location, and 24 hours before pick up, they informed us they didn't have said trailer! Brooklyn Park and associate Lynnel helped us out and fulfilled our needs. Awesome!

The workers and managers went above and beyond to help me address some issues with my rental truck and got me stored away quickly. All workers I encountered displayed top notch customer service and courteous and kind behavior.I felt like a valued customer. Thanks Uhaul you made a stressful move run a lot smoother.

I rented a storage unit at this U-Haul location for about four months. I got the first month free as per the rent a truck promotion. My unit was so clean and easy to move in. I had access to my storage unit all the time. I did not encounter any issue whatsoever. When I moved out, all my things were still intact, no damage to any of my belongings. The storage units are climate controlled, so my things were well protected. The staff at this location are so helpful, friendly and professional. Don’t look anywhere else if you’re looking to rent a moving truck or storage unit. You will have an amazing experience at this location. Thank you U-Haul Brooklyn Park for your professionalism and friendliness, I will definitely recommend you to anyone.

Worst U-haul experience ever. If you want peace of mind after using U-Haul, then don't use this location. They charge my card extra after I return the equipment on time. The front desk person was very rude to even to get clarification on extra charges. She read some sentences from the agreement to justify the charges.

The extra charges are for returning the truck with less than 1/4 fuel. They charged for 7 gal gas at $4.5/ gal, when the actual fuel price is less than $3.5/ gal in Minneapolis. When I received the truck it was just above 1/4. I drove only 47 miles and returned in a hurry without filling the tank. Apart from fuel charge for 7 gal, they also charged $30 fuel service fee. When you give a truck to the customer with just above 1/4 fuel, I feel it is your duty and responsibility to explain the extra fee even if it is written in the agreement that was sent to the phone as text message.
Overall, I will never use this location again.