U-Haul Moving & Storage of Buffalo Grove

I am writing this review as a formal complaint regarding the unacceptable behavior exhibited by U-Haul representative, Justin F, at the Lincolnshire, Illinois location, on 4/14/2024 at approximately 10:40 AM.

Upon my arrival at the U-Haul facility to return a trailer, I was dismayed by Mr. Justin F's disrespectful and unhelpful attitude. Despite being the sole customer present at the time, Mr. Justin F callously instructed me to manage the trailer return entirely on my own. When I politely requested assistance with unhooking the trailer (due to a torso injury), Mr. Justin F responded with disdain, rolling his eyes and dismissing my request.

In a patronizing manner, Mr. Justin F insisted that unhooking the trailer was a simple task that I should be capable of performing independently. Despite my pleas for assistance, he begrudgingly agreed to provide a demonstration, but made it clear that I should not expect further assistance in the future.

This behavior is deeply concerning and raises questions about the standard procedures for trailer returns during normal working hours at U-Haul locations. As a customer, I deliberately chose to return the trailer within these hours under the assumption that I would receive the necessary assistance from U-Haul staff. However, Mr. Justin F's negative attitude to provide basic support has left me feeling frustrated and undervalued.

Furthermore, Mr. Justin F's implication that customers should be able to handle all aspects of trailer returns independently is both unreasonable and discriminatory, particularly towards individuals with physical limitation.

I respectfully request that U-Haul management thoroughly investigate this matter and take appropriate improvement action against Mr. Justin F for his unprofessional conduct.
Additionally, I urge you to clearly publish company policies regarding customer assistance during trailer returns process to ensure that all customers are treated with the respect and support they deserve.

Drove 45 minutes out of my way to pick up a tow dolly that I was then denied rental of due to an expired license by just a couple days, to say these people will work with you is a lie. Not a real get it done kind of place, u haul doesn't live in reality.

what a very disappointing experience renting a truck in this area!never coming back! the employee is very rude, screaming at us when we ask questions, his attitude is not good attending customers like this kind of bussiness.

Cleanest location around, and very friendly staff. Highly recommended.