U-Haul Moving & Storage of Carson City

My gf and I were stressed as it is and as soon as we're arrived the worker with blonde hair opened My girls door and said what are you doing if your returning the van it has to be parked here he never said where so she parked it and he was very aggressive about everything she then gave him the keys in the manner he opened her door. Then he said we had damage on the van, there was no indication of how it was there we asked them several questions of how old was the photo and the van they couldn't tell us. They said in our text messages which I never got we were supposed to take pictures. Thank God for a worker named Charles his customer friendliness was absolutely appreciated saying we should get a refund for the damage it was already in the old photo. Charles made this experience and day so much better with his customer service. I don't know what was wrong with his co worker but he shouldn't have been taking it out on us. Overall if I could pick the person to inspect the van with and get helped service Charles would be the guy to go to.

Charlie at this U-Haul location is amazing! You might have to wait a bit because U-Haul is a very very popular site but I promise the people there are worth it.

Great experience all the way around.

I had rented a car dolly that a friendly staff member helped securely mount to my automobile .

Salty folks seem to have spitefully placed low star reviews based on subjective feelings . I was helped from start to finish swiftly and respectfully by this U-haul team !