U-Haul Moving & Storage of Casper

When I first started my rental of the storage unit, I was paying $108/month. I was given a discount, as it was explained to me, for being a frequent renter of trailers and other equipment and also being a veteran. Not only did the price gradually increase $20, but the tipping point for me moving out of the storage unit I was renting, was when I received a call informing me that I was losing the discount for no real reason, which increased the monthly rent to $149 + tax. I only had access to the secure lot for certain hours, and 24/7 access was an extra fee. I have another unit, SAME DIMENSIONS, with true 24/7 access, for $75/month. Also, after the first winter I was in the Uhaul unit, when the thaw came in the spring, the unit flooded and was 2” deep of water. Of course, insurance against stuff like that was another extra fee. I am truly disappointed in the false advertising, and removal of the discount I was getting. They SAY they appreciate their customers, but ultimately ended up losing this one. There were times that they also would put their lock on my unit without any warning if my payment was a couple days late. The competing storage facility I still rent from, was much more flexible on every level ive previously mentioned. I would not recommend using this location for those reasons.

Staff was very friendly and professional. Had my rental brought forward quickly and in the road fast. Check in after was a breeze.

The truck I used seemed to have an issue with front end drift, to the point it was a little concerning. I didn’t have to go far, otherwise I would have asked for a replacement. I used to work for U-Haul a long time ago, I get it that local trucks are used a lot more, therefore they are not the best on the lot. Maybe have someone drive them once in a while.