U-Haul Moving & Storage of Casper

Great place to secure my vehicles. The staff were very friendly, helpful and professional.

I reserved a 15’ one way truck at the Bryan Stock location. When I arrived at my reserved time they said it wasn’t available. No one called to tell me this. They looked all over but were unable to find me a one-way truck. There was a man returning a 20’ truck next to me, he just needed to unload the boxes. The CSRs asked me to come back in an hour. Instead of reserving that plate number in my open reservation they just told me to leave. The last thing I said was “please don’t give away my truck”. I called 1.5 hours later to verify it was ready and he said yes. I arrived 10 minutes later and he said it had been booked online and there was nothing he could do bc there was no credit card on file. There WAS a Credit card on file in my open reservation but since he didn’t record the truck coming in on my reservation, it became available for someone else to reserve. There is something he could have done. 1. He could have made the reservation while I stood there. 2. He could have called the person that made a reservation 5 minutes prior and let them know it was a mistake that the human STANDING IN FRONT OF HIM that made a reservation days ago was in line. Those people still had time to find another option, I did not. He called the 2nd street location and they had a 26’ truck. So I got to waste hours of my day and pay $150 more (plus more gas) to rent a truck I didn’t need bc UHual is incompetent. The 2nd street location was very nice

I have rented two trucks and a trailer the last 3 weekends. Every single time was a disaster. The first truck they changed our pickup location to Gillette, 5 hours round trip away the day before. They also changed it from a 26’ to a 20’ truck so we could not fit everything -necessitating the 15’ truck yesterday. They charged me the same amount for a 20’ truck that they would have for the 26’. My husband had to rent a car dolly too to get his car back from Gillette. Turns out that the dolly couldn’t tow my truck, so I had to return it. They charged me an $80 fee for returning to Bryan Stock and not driving it 4 hours out of state. Less than 5 minutes after dropping the dolly the check engine light came on and I just had to drive to CO and hope for the best bc it was fully loaded.
The next weekend I reserved a 6x10 trailer. There is no support for the hitch so you cannot remove it. I asked about taking it off the truck and he said don’t take it off let them do it at uhaul. Making my truck unusable for several days. The return location - though advertised as open was closed so I had to go to another location to find a person to lift the trailer off of my truck by hand.
Then this third weekend they gave away my truck twice.
Do better. One mistake, fine. But uhaul is doing a really bad job at customer service as a whole. Repeatedly. They just don’t care. Once you have a reservation they wait until it’s too late for you to find any other solution then force you to pay for more/larger equipment bc that’s the only thing available.

The lady in Gillette was super nice. The guys at 2nd street are super nice. The guy in CO was nice. The Bryan Stock location is failing, and the online program is useless. It just lets you book whether there is a vehicle or not. The phone help people are worthless.

Called me 2 days before my elderly mom's cross country move to tell me the equipment I reserved a month in advance was not available. Then they told me there was nothing else available within 300 miles. Then they transferred me to another office to check the inventory in Denver and I was told they had nothing for me either. SHAME ON YOU UHAUL! How you can do this to an elderly person is beyond me. My husband went to this location and they had 3 trucks and car haulers ON THE LOT but would not rent them for an interstate move!!! USE BUDGET! They actually have equipment!