U-Haul Moving & Storage of Casper

I made a reservation for storage for my RV a 45 foot space, I have a confirmation number but was told that it was not a for sure confirmation whatever that means. So when my husband arrived with my RV they said they had a waiting list and that we should have known that. I asked what I do now and they said they didn't know. Now I have no place to put my RV. They could care less about the situation. I have used them for all my moving and since I travel every three months I won't ever use them again. They weren't even sympathetic about my situationTHEY put me in.

They went above and beyond to make my move smooth

Moving help (Neighborhood Moves) was excellent .

Reserved a truck here because we had heard good things. Also, it was nearby to where we needed to load the trailer. Called in advance to check our reservation with this location. It was confirmed that we would pick up the trailer there.

On the day we had reserved, we called to confirm and was informed that the 4x8 trailer was at a completely different location in Casper. Then, the trailer they had set aside for us clearly had been through something. Photos are below. We also were never sent a link to upload our photos and show the structural damage previous to our use, which normally is done by UHAUL rental locations. Good thing Phone's have details and show the time and date photos are taken.

Thankfully, the drop-off location was kind, but this is ridiculous. We will never use UHAUL from this location again. For anyone using UHAUL, you are completely allowed to refuse a trailer that is put aside for you. Had we known this detail, we definitely would have made the decision to. Might be an inconvenience but better than getting one like the one below.