U-Haul Moving & Storage of Castle Rock

It was extremely cold and snowy when I picked up equipment, but the employees went above and beyond to make sure equipment was free of snow and ready to go. Excellent service!!!

Everything was easy to set up, they were kind, and considerate. They even warmed the truck up for me.

Exceptional Customer Service! I went online and booked a trailer. When I showed up, Zach let me know the trailer I booked would not work for the job I needed it for. He switched out my reserved trailer for the correct trailer with no extra charge. Then he came out to get me setup. Once he saw that my son and I had the trailer under control he returned to the office. As my son and I were inspecting and loading the trailer, we noticed a strap was frayed beyond use. I went inside the office and let Zach know. He finished helping the folks that were at the counter and came outside and swiftly replaced the frayed strap. He apologized profusely even though it was not his fault. Hours later when we returned the trailer Zach was still there. The great Customer Service continued by Zach. We dropped the trailer and were promptly on our way. I’ve rented a trailer before at U-Haul but Zach’s Customer Service solidified my future return visits.