U-Haul Moving & Storage of Charter Oak

The staff here is always so accommodating, polite, with easy checking in or out. On 2 separate occasions I needed to adjust my rental. once, I needed to pick up truck 30 mins early and other time I needed to extend the rental; They made it so easy and hassle free. They have the convenience of self check in and also after hours drop off available.

The BEST part about this location is that you can rest assured if you accidentally leave something in the rental, the staff will put it aside for you! My forever go to Uhaul Location!!

Very friendly excellent customer service

Usually treated very well by U-Haul staff at charter oak. Professional and courteous! renting a storage unit there. Today needed to rent a truck. Made the reservation via call center last night. The app never seems to work for me. Prefer talking to humans anyway. Except for the one who rudely interrupted the gentleman who wasn’t assisting me when went to pick up the truck. Jeremy was loud, abrasive, and bossy. He had the nerve to try to argue with me that i made the reservation online. I just said i used the call center. Insisted i use the app on my phone to complete the transaction. But i had just removed the app & wasn’t going to put it back. It doesn’t work. So he tried to trick me into downloading it onto my phone by telling me i had to click on a link in a text he sent. He finally came clean that i don’t have to use the app, the website would be fine. And instead of asking me to log into my uhaul account he began trying to touch my phone and do it hisself. He needs to learn to communicate. He kept talking about the way the company is going by way of the app and i “have to use my phone”. For this method to work, i had to change some privacy settings i have set up. But their website was not cooperating. He finally decided to do it on his phone but didn’t have the decency to let me know that. He just proceeded in silence like i didn’t matter. Jeremy was argumentative, rude and didn’t care to work WITH me. He just wanted to bark orders and push his staff and me around. Well i didn’t let him and i wasn’t going to lower myself to his level and fight with him. I suspect he’s a male chauvinist brute because of how he proudly repeated that he has no women working for him (when no one even asked) and due to his behavior with me that was completely uncalled for. He didn’t need to be defensive with me because I’ve become a fan of U-Haul these past months. Instead he was blatantly offensive and out of line. I hope he was having an off day. But if that’s the way he always treats people… he needs to develop interpersonal communication skills. Its disrespectful demanding bulldozers like Jeremy that give U-Haul a bad name and reputation.

So when we picked up the Uhaul, we couldn't pull the seat up. My daughter sat at the end of the seat because she could reach the break or gas. We waited to the morning to look for a way to pull up the seat... nothing, but we were late so I had to put my purse behind my back so I could reach the pedals. My back is in really bad shape because of it. We couldn't take the Uhaul back because we were on a tight deadline for a job we were doing. I am handicap and this killed my back and now I have to make an appt with my doctor. I can drive regularly without a problem. Next problem, we couldn't adjust the mirrors, they were stuck, so we hade to lean a lot to be able to see next to us on both sides. So we made it through our job and went to put gas in the truck (It was about a 1/4 full when we picked it up). I put the nozzle in and after putting $8.00 in, it started pouring out. I changed pumps and the same thing. I don't know if it is clogged or not. I also got gas all over my hands and clothes. Now I know why were given it with low gas... You can't fill it up pass a 1/4 of the way full. I returned the truck, the guys were nice but all the said is 'The bar must be missing under the seat to pull it up' and they said nothing when I told them about my back.. and as far as the gas - they said 'oh sorry , we will look at it.' I wouldn't use this truck. The license plate number is AE8515. It is dangerous to drive. I would think they would give me back a small refund for the issues, but they didn't.