U-Haul Moving & Storage of Cinnaminson

Horrible service!!!! Arrived and stood at counter for 10 minutes waiting for someone to help me. Lady 20 feet away cleaning a return and others walking around outside and nobody cared to even ask if i needed help or even look my way. Walked out and past several employees and they could care less. Got in car and left. Called the location to speak to manager and phone was immediately picked up with a message stating that ALL employees are currently busy helping other customers. I almost pissed myself laughing. What a joke. Bad service overall

Do not do business with this location

We encountered an issue with our truck rental. Priscila Molina Cardona, went above and beyond to make it right! Thank you so much.

I believe she was the manager, white woman, late 30’s or early 40’s tried to pressure me into purchasing the insurance even though I had renters insurance which covers personal property(10% extended off premises) and liability coverage. She repeatedly told me that renters insurance doesn’t cover it and that I needed homeowners insurance. I’m an insurance agent so I called her out on it. She finally gave in but told me that uhaul would contact me at a later date to force their insurance on me. Obviously they never did, because it wasn’t true. I get pressure sales to hit goals and make money, but once you flat out lie it’s crossing the line. Unfortunately now that I no longer need the storage unit, I won’t return to uhaul as a customer because of this experience.

I have to sing my praises of this UHaul and in particular, employee Lee. My husband was on his way there and ran out of gas. Rather than aid my husband, I went to uhaul to try to secure our rental before they closed on a Saturday evening. I called to let them know my gps said I wouldn’t get there until right at closing time. Lee was very kind and told me to come on and he would take care of me. Well, not only did Lee take care of me after closing, but he actually missed his bus as a result. On a Saturday night! I felt awful and still do to be honest. I offered to drive him somewhere but he didn’t take me up on it. Nonetheless, it’s really hard to find employees who would risk missing their bus to do a trailer rental. His kindness brings tears to my eyes and I hope that Lee gets the recognition he deserves! 10/10 would recommend.