U-Haul Moving & Storage of Clermont

Picked up an auto trailer for the morning and was easy and quick both pickup and dropoff.

I make reservations, stand in line for 20 minutes waiting to check-in, and then it's 15 more minutes waiting for the trailer to be dropped off by someone else before I can have it. If you don't have a trailer available, don't allow reservation. Also there's so many people working here and 1 person at the front desk. It should not take this long. I won't return to this location. I've been here 30 minutes with a reservation and I checked in online and uploaded my own driver's license and all.

To whom it may concern: I would like to say thank you for your great service, and dedication. I have to admit I was some what sceptical when I picked this location simply because I hadn't dealt with this location in particular. I did arrive and felt out of place, and after receiving the keys and making my way to my destination I considered what my last opinion would be. I returned the vehicle earlier than scheduled, and I didn't know upon returning the vehicle that I had left something of value inside the cabin. I received a call, and that call put a smile on my face, and a smile upon that face on my father (whom had left behind his lap top). I would just like to say thank you for your honesty, and consideration. Looking to return, thanks again.

En este lugar trabaja una señora recibiendo las entregas que parece un animal de como trata a las personas, que digo un animal se comporta de mejor manera no debería trabajar con el público

I would have given this transaction a 5 star review because overall I did not have a 'bad' experience except when I returned the vehicle.
Before I returned the van I rented, I stopped at the gas station and filled the gas tank to the same level it was when I first picked up the van. I compared the photo I took when I first picked it up to the gas I put in before I returned it. I put a little more gas back into the van than what was originally in it when I received it. Unfortunately, I did not take another photo to prove it. After filling up the tank at the gas station, I immediately drove back to the store (which was 5 minutes from the gas station) and the team member I returned it to simply told me to leave the keys in the ignition and that I would get a receipt emailed to me. The team member I returned it to did not inspect the vehicle with me to verify any information. Before I left the store, I went inside and checked with the team member there to see if they needed anything else from me and was told “no.” I then left the store because they were getting ready to close. I received the receipt via email shortly after and saw that I was charged a fee for the gas, indicating that I had not filled up. The team member documented that I had returned it with less gas than was actually there.