U-Haul Moving & Storage of Clinton Township

I had a reservation but I cancelled it. Then my plans changed and asked if he still had a hauler he told me no ( when I got mine later there were 5 otherimes there that havent moved in awhile. So that was a lie.) When I got there they were super busy so I gave them the time they needed. I put a reservation in a couple hours before.when I got the car hauler it was covered in snow and they acted like it was my job to take care of. I asked if I could swap it out for one of the other 5 that was clean he said 'We are already closed you have to make do.' When I asked for a rack the dig provide me one then walked away. When I asked for salt ( the transport had 6 inch of snow on it and at least an inch of ice. Which is very unsafe.) he told me now they their boss was too cheap for ice. When he walked away I went and asked the other guy and he told me he would be out in a minute. He came out with some cans of deicer and a shovel. He did help me clean the unit off. While the other guy just gave me a dirty look like I was wrong for asking for help cleaning the trailer and making it safe. Took us about 20 minutes. To clear it off and I was on my way. Driving for 10 minutes I had a blow out and it took roadside assistance over two and a half hours to bring another wheel. It was about 8 at that point dark and cold. I say there for that time with my engine running so I wouldnt freeze as it was 18 degrees out. This burned more that a quarter take of gas. Once the tire people came they were extremely apologetic as they were dispatched over two hours away. Everything took so long I didn't have time to get that car I needed anymore so I dropped the unit off. I called uhaul and they spoke with the manager and she did give me a refund. This cost me time and money for nothing. I am buying upset a company is ran this way.

Easy drop off and person who approached me while I was using mobile app to return was very helpful.

Good customer service and very helpful.

Chris Fisher at store #945081 was awesome. Helped my mom and I unhook the trailer, disconnected the trailer and brought the van back for us.