U-Haul Moving & Storage of Debary

Millie was the best! I had not had a good start to my day due to imbeciles that can’t respect speed limits inside a 20 MPH HOA community, so I was super frustrated to say the least. As soon as I walked in the office, she felt my frustration through my tone of voice and comment and reminded me that it was a good day, because at least, we were alive. She made a very good point, so that helped me shift my demeanor to a less frustrated one. She then told me about how someone had rear ended her car the night before and that it could have been worse, so that definitely put my problem into a different category. The no problem category. ?. Needless to say, Millie was super cordial and very accommodating, because I was 30 minutes late due to my early morning incident. She gave me plenty of time to bring back the cargo van and even after bringing it back 25 minutes late, due to another issue we had with the appliance we were picking up, she was super chill. I was very happy with the entire experience, from making the reservation to my interaction with Millie, so I’m definitely renting again from this location. Thank you Millie! You are DA BEST!

Wonderful service, highly recommend going and seeing Millie at Uhaul in Debary.

great customer service, unfortunately the key drop off box is severely damaged and it’s impossible to fit anything in there. spent 40 minutes on the phone for the simple answer of “silver slot on the right of the building next to the mailboxes”. i don’t blame the cust. rep. she was great, the directions she was given were incorrect and confusing. so if anyone struggles with that as well here’s the answer.

After completing my check-in online earlier in the morning, I was just over an hour late to pick up my truck, and it was gone. The owner attempted to reach me by phone, but I didn’t receive the call as I was preparing for my move. Online check-in is meaningless—if you expect to rent a vehicle, be right on-time, or answer your phone.