U-Haul Moving & Storage of Duncanville

The young lady was very professional, but they didn't have our truck after we filled the paperwork out. They had the keys,but no truck. Too much work for just 1 person. They didn't communicate well to their own employee.

The guy over charged me and then acted as if he was the victim

Today’s experience was not what I’m use to from this location, as the previous staff had be way better then the lady I encountered today. I called prior to coming to make sure my space wasn’t blocked as I have a 32ft rv stored with 24 he access. The young lady said she would clear the area , but as we got half way into the gate the employee car was parked along the fire lane , making access impossible. As we waited hanging out the gate for someone to come out nobody showed up so I called back, and Informed the lady about the car blocking access, she ASKED ME IF I COULD GO THE OTHER WAY. The audacity, to ask me that. I informed her no I can’t and she stated , That She ALREADY MOVED THE UHAULS From Blocking my parking spot as if she was doing me a favor. I TOLD HER No , I Can’t go the other way. So we are sitting waiting on the staff lady to come out, and she on her cellphone as it was on speaker , she then asked me again So you can’t go the other way, and I politely told her no and If I have to I’ll be filing a complaint with corporate, she stated that fine but this spot is where employees supposed to park. I advised her to move it back there after she left me through but your blocking entry at this moment. I have been on the road coming from a 200 mile drive to park and I’m held up by this lazy employee.This is unacceptable, the staff here are normally nice to work with but this employee Uhaul can do without. The customer service was a negative 0, and Uhaul can definitely someone better people oriented than this. Who tells their customer to just go the other way, my spouse suffers from severe ptsd, anxiety, bipolar disorder and this really triggered his as he don’t like combative mannerisms. I called the customer service line as well and they couldn’t even get her on the phone as they tried twice calling to get a manager on our behalf. I really hope that the store can at least find a parking space for employees as I hope to never have to encounter such a unwilling to help type of staff member. I prefer to have nice encounters and not this ghetto experience nor the employee I had to deal with today. How dare her, like we were interrupting her cellphone conversation, then she gets into the car and goes 3 miles per hour, I was like wow she is something else. She made me miss Dominique , and the other young lady who is normally there, as far as I’m concerned they can transfer Ms Ma’am elsewhere… she gave me a headache