U-Haul Moving & Storage of Evanston

Great staff at this place. Martel is a man of his word and has extraordinary service. You can tell that he really cares about his business. Emmanuel also helped me with the truck return. It was a hassle free experience. I would recommend this location.
I have rented a u haul from this location twice in the last two years and have had great experience.

**UPDATE** Traevon Robinson from the regional office resolved this issue within seconds. Thank you for doing what everyone else refused to acknowledge and do.

This Uhaul location issued a contract under my name to some random person. This person goes to the store, picks up the vehicle, and hands them a driver's license showing it's not the person on the contract or the authorized driver. Uhaul then decides apparently that this is acceptable behavior to issue contracts abusing customers information. I call Uhaul for support to cancel/nullify this transaction and end up speaking with a Representative named Jessica online due to the individuals on the phone not knowing how to help. Jessica then proceeds to tell me in a number of different ways that they will not cancel/nullify the contract due to this random person already having the equipment. At one point I am then directed to contact the GM Martel Harlan and give this person a chance to correct this issue in 72hrs. I call the store in the morning and speak with Rachel who says she can go ahead and correct this issue promptly and send me an email verifying. About 7 hours pass and no email stating the issue is resolved so I call again and Rebecca answers. Rebecca notifies me she's aware of the issue but they're 'busy' so I need to be understanding. Rebecca states she'll send an email confirming the issue has been corrected 'when able'.

My issue here is that my personal information such as name, HOME ADDRESS, email, and phone number are being given out and used on contracts I have no association with. If this random person damages the vehicle who is liable? Is it them or, is it the person listed on the contract that was also listed as the authorized driver? This random person commits a crime who will the police be calling for if this person flees the scene leaving the vehicle behind? Did this person read the contract and go yup that's me I'll sign it no problem.

The service I received was excellent! Quick! Professional! Thanks

They are HIGHLY unprofessional, do not answer phones calls at the location and will keep hitting you wit charges and late fees out of now where