U-Haul Moving & Storage of Florence

Came last week to fill propane at 4pm. Was told I had to come before 2pm to get filled. Came today at 12 waited in line for 15 minutes to be told I can't get my tanks filled because she's by herself. So my family may freeze because you guys suck

No sense of urgency, even when there is a line. No organization within staff

My experience was beyond horrible. I initially had a reservation for Saturday November 30th, however U-haul failed to have a truck ready for me. I called and spoke with multiple people because I had a pick up scheduled for furniture scheduled the same day. They stated that they didn’t have a U-Haul within 30 miles of my location. I scheduled another U-Haul for that Sunday December 1st and I had issues picking it up again. I called the customer service line and the representative got it fixed for me to pick up the truck. I went through everything to get it as far as scanning my id, signing everything, making sure payment info was correct, just to receive codes to a lock box that contained no keys. Not to mention all 4 of the lock boxes were open with no keys in them. A sign was placed on the window that stated “be back shortly. Apologies for any inconveniences.” I called back to report the issue and informed them that this was day 2 of them inconveniencing me. The customer service representative told me yet again there were no other U-Hauls available within 30 miles of my location. Not to mention there were more than 5 trucks on the lot each time I called. I would’ve taken a bigger one or a smaller one, but nope that wasn’t an option. My card was already charged and it looked as if I had a truck that I didn’t even have the keys to. This has cost me to lose money elsewhere because I had to readjust to make it fit in on other days. U-Haul gave me a credit for the first inconvenience on Saturday, but completely dismissed the inconvenience on Sunday. In which both cases were solely due to U-Haul. I was still charged and never received an apology or another credit. The general manager was contacted, but they have failed to reach back out as well. The lady that I spoke with upon receiving the U-Haul on Monday December 2nd was completely dismissive. Also being very unsanitary by wiping blood from her face on my paperwork. Instead reprinting the receipt she proceeded to try to hand me the paper. I have never in my life received such poor customer service with a company

Your associates are very nice, courteous and patient. Everything was fine.