U-Haul Moving & Storage of Fort Pierce

We had a horrible experience towed a load out of our way they said was on the way paid way to much in gas to tow ran out of money due to being out of the way along with costing more in gas U-Haul broke down on hwy ramp got stuck in Virginia all of it
Was just bad and still haven’t received the 800 they said we would get for dropping off the load in West Virginia

Best rental experience ever!

I have used U-Haul for years for truck rentals, my most recent move was no different. This time I did need a storage facility for a few months while I got settled down in my new house. I specifically chose U-Haul this time because the first month at their storage units is free when you rent a truck. I reserved a 10 x 15 climate controlled storage unit and when I got the the facility to check in yesterday I was informed that they had no 10 x 15 units available because the one I reserved had not been vacated yet. I understand people are unpredictable but they had well over a month to let me know that the unit wouldn’t be available. Their solution was to instead get my two smaller side by side units that were more expensive with no discount and “throw in two locks for the inconvenience “. Fine, except when I went to open the unit which was supposed to be climate controlled it was hot and humid inside, smelled like human pee, and had two large completely full bug poison traps inside. I have thousands of dollars worth of books, papers, etc that were needing to be stored as well as furniture and pet items, I wouldn’t even store my garbage there! The general manager was very rude and the employee that was “helping” us after she left the building before the issue was resolved kept going and talking to other employees, leaving his desk, etc making the process last twice as long as it probably should have. I’ve been on the phone with U-Haul corporate all morning and the only thing they’re doing is refunding my reservation fee which I didn’t even see on my contract. Not to mention the price of everything including the truck continued to get more expensive as time went on for absolutely no reason except for new fees that was not informed of. This is absolutely no way to treat a paying customer, especially a loyal one, and ESPECIALLY in a business like this where you’re customers are already stressed due to moving and driving to their new home. I will absolutely never be using U-Haul again especially if their facilities are infested with bugs and I’m going to have to assume rats as well. Do better.

Make sure that you give a raise to both the young lady and gentleman working the desk who checked me in and out. Going lady is an amazing asset to your company, extremely customer service oriented. Gentleman was overly professional but polite and personable. They both were helpful and offered assistance with needs and were very patient even though I had an issue with my card at first. I think this location has an amazing mix of experienced staff who want to help people and I thank you for finding good people who know their job!