U-Haul Moving & Storage of Fort Pierce

I arrived a few minutes after 7 to return the truck. Full staff was inside, and instead of taking the few minutes to help us check out, they locked the door in my face and refused to help. All of which ended up costing me $20 more.

Everything that could have gone wrong using this UHAUL location did go wrong. Both the hitch installation and moving experience were a complete nightmare. However, I am giving five stars here because Irma took ownership of the situation and helped me until my move was complete. She gave me her personal number, and even when not at work, she took care of some issues, which she didn’t have to do. But that’s how dedicated she is. I have never seen someone work as hard as she does and with such excellent customer service skills in any business. If she ever leaves this location might as well shut it down, because there’s no way this store could run without her. I hope UHAUL is aware of the exemplary employee they have and treat her accordingly. Thank you Irma.

Hitch install - After declining to drop off my vehicle an hour away in palm bay for the install, they scheduled me for the end of July. I called corporate, and the Ft. Pierce office agreed to install the following week. I dropped off my vehicle for a hitch install. They said they would call once it was done. No call, no voice message, no text, no email. I just showed up towards the end of the day and I found out that the install was done around 1 PM. I paid, received my key and receipt, only to turn on my vehicle and be greeted by multiple sensor faults (Parking aid sensor error, cross traffic sensor error, blind spot monitoring sensor error). The closing employee was kind enough to take the time to try and resolve the issue, though he had very limited knowledge on hitch installs. We both worked to resolve the errors. It turns out that the harness clip was broken during the installation of the trailer wiring. That happens and I understand. What I don't get is why the installer didn't even take the time to address the problem during the installation. The closing employee and I ended up securing the harness with tape to resolve the issue. I applaud the effort of the closing employee to try and resolve the issue but it should have been addressed before I blindly came to pick up the vehicle at the end of the day.

If you are going here Jim P. Is awesome! :)

Couldn't get the truck that was needed despite being reserved a week prior.