U-Haul Moving & Storage of Front Street

The Front St location is THE WORST!! AVOID AVOID AVOID!! I had a previous poor experience with UHaul on Chenango St when I booked storage units, traveled from out of state to move the apartment in Binghamton to storage, and was told when I got there that no storage unit was available and they were overbooked despite me receiving a confirmation on my reservation. I went home, waited several weeks and rebooked again for Front St again receiving a reservation confirmation. I wanted them to guarantee I had a storage unit so I called up customer service many times who 1) was just a general number and could only tell me that since I have a reservation # that I should be ok (despite it happening before!) and 2) for those kind enough to help me, they shared the general managers email to me and also sent him messages to contact me. I received NO RESPONSE!! No response to the messages customer service sent to them, and no response to the emails and follow ups I sent either! WHAT KIND OF BUSINESS IS THIS??? I ultimately cancelled as I wasn’t going to waste another trip to be told they’re overbooked. Whoever the general manager is- you are the WORST I’ve ever dealt with and need to learn how to communicate with paging customers!!