U-Haul Moving & Storage of Fultondale

In and out in under 3 minutes for pick up and drop off. Cierra was great, truck worked great, and I would definitely return to this location. Thank you!

I recently had a terrible experience with U-Haul. When I called to confirm my reservation, I was asked where I was taking the truck, which was unusual since I’ve rented from U-Haul multiple times and never been asked this before. I answered, and then I was repeatedly reminded, four times during the call, that I needed to return the truck to the same location I rented it from. I already knew this was U-Haul's policy, so the constant reminders were unnecessary and annoying.

When I arrived to pick up the truck, the office was unbearably hot. I presented my driver’s license, and just as I was about to pay, someone who seemed to be the general manager rudely informed the employee helping me that they couldn’t rent to me because I had an out-of-state license. This rule had never been mentioned to me before in all my previous rentals. Wouldn't it have made more sense to mention this restriction during booking or at least during the call when they reminded me about the return policy four times? Military and federal workers often have out-of-state IDs when they're on temporary duty. Thankfully, I still had my old Alabama license, but it was frustrating that my valid license wasn’t considered sufficient.

The employee did move the truck for me so I could pick it up later, and I appreciated his help.

Returning the truck was another hassle. When I brought it back, I was told I had to drive it up a hill and then walk back to the office in the rain. This information would have been helpful at the time of pick-up instead of the repeated reminders about returning it to the rental location.

Overall, I won’t rent from this location again. The customer service was subpar, except for the one helpful employee, and the arbitrary rules about licenses made the whole experience awful.

Do NOT store here unless you want to be burgled!!! We stored a few valuable items here that we didn’t want to risk losing/breaking in the two Pods we used for storage after selling our home in SC. We rented a small climate-controlled unit (see photo) inside of the security gate. We gradually moved all the small things from the unit into the Gardendale house we bought over the course of a few months, but we couldn’t move the heavy generator, 77” LG TV or console table by ourselves. Once we scheduled assistance, we opened the door to find that the only thing in the unit was the console table!!! Also: No security cameras besides the one at the gate, and the insurance company, Rep West, refused our claim since there was no sign of forced entry. So we paid hundreds of dollars to lose thousands to theft. Less than zero stars!!!

In and out with no issues and a friendly staff