U-Haul Moving & Storage of Glassboro

The unit was rented in not good operating condition. I'm a Service director for a fortune 100 company. In my line of work I make sure every unit taken out for a customer is in good operating condition. The unit i was given had 3 lights on. It had a light for airbag, abs light, and traction control light. The way a unit is presented to a customer who is renting it can make or break a relationship. When I'm paying for a unit and it has multiple lights and stored codes that were never addressed then ultimately I'm not getting what I paid for. I hope to be contacted about this and given a partial refund. I have pictures as well to show everything. Lack of maintenance for a rental truck company sums up my experience.

The staff are so super friendly and the new online check in process makes everything so fast!

Excellent experience with 6+ HOUR trailer rental. Staff helped me in every way -- access, setup, and return. Reasonable cost as well.

Really appreciate your efforts!

Did online check in for storage. Arrived within move in hours to find a lock on my unit. Two messages via app and two calls to U-Haul with nobody from site responding. Wasted an hour with no resolve so took truck home (gas was at 3/4 which is where it should have been. Pictures to prove it). Upon return I spoke to people in office, they removed lock and admitted the messed up. After move in, returned truck keys and was told we were all good and they would email receipt because printer wasn’t working.. (I showed them pictures of the fuel from night before). Then I receive email 5 hrs later with a $19 charge for fuel. I called and the guy who answered was very rude and tried to make it my fault that I had to return home and waste gas and time. He said it was all the site managers decision. Filed complaint with Corp and requested the recorded call be reviewed. Not happy at all. Highly advise that you only move in during office hours or better yet find a place who cares!

Clean,attentive and fast services..
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