U-Haul Moving & Storage of Glens Falls

Worst experience of my life as a returning customer since 2016 I will never rent from uhaul again. I Reserved a van to use for 2 days arrived 15 min earlier than my time and was told I'm on e alert and I can't rent the vehicle I reserved. The employees told me I had to call customer service and figure out why. I get on the phone wait 30 min for a person and they still won't tell me why I am on e alert and they want to talk to the facility on MY PHONE. I hand the 'owner' my cell phone and he is told my contact person who they asked me for a name a number when I arrived to verify I'm a real person is the one who is flagged and because of my association with this past customer I'm not allowed to rent. After 2 hrs of waiting to be approved and declining the insurance they offer the 10 times they tried to run my card the owner charged my card with the insurance I did not want and would not refund me I will be contacting corporate and finding everywhere I can review this company and this facility and share how horrible the customer service is and how ridiculous the policies are. Everyone I know will be told never to rent from uhaul!

Fast, friendly service, and open on Sundays! They made a bad experience (car that wouldn’t run) a good one!

Easy transaction and newer trucks.

I have used this UHaul location over and over again. From Interstate moving of family and friends to local moving things around. Consistently great service and equipment.

Great customer service at both the Hudson Falls (old Kmart) and exit 18 uhauls. The man working at exit 18 on 7/17/24 was super helpful, efficient, and friendly. Great experience, 10/10!