U-Haul Moving & Storage of Grasonville

So, so much better than our pickup. The shop was clean and inviting, with loads of supplies to help with a move. The girl at the desk was friendly and efficient. We were in and out in less than 2 minutes! What a great, easy experience. Thank you!!! For exhausted people who’ve been moving for a week, it was so wonderful.

The trailer wasn't hooked up to the truck I rented when I arrived, after paying I had to wait 20 min before I just hooked up the trailer myself while the only employee was in the office helping someone else who walked in way after me. I then had them check over everything and after I did the 'before you leave' inspection, there was damage to both the truck and trailer not marked, not mentioned, and not pictured. I noted these and uploaded new photos. The driver side trailer fender was badly damaged and after leaving I realized it was likely that the trailer and axles themselves were damaged since the trailer was bouncing and jerking the entire trip. I have never experienced such a poorly maintained trailer. The truck was fine for the most part.
I will be contacting UHaul about this issue.
Also I was overcharged for the rental!!

The truck was available within a day of my call. The process of renting for a day was straight forward and the truck was clean.