U-Haul Moving & Storage of Great Falls

Will not give you access between the advertised 5am-10pm without paying extra for a fob. Something we were not told when we signed the contract.

Love this place. Would recommend to stop by for storage truck or trailer rentals!!!

Not all of the key pads work causing an inconvenience to de-arm my unit. With U-Haul having all of its members phone numbers and emails, they could have sent out a message stating the issue, the corrective action, or even the temporary fix. No “out of order” signage was posted or any notification. Instead I had to go inside and ask about the issue. After all, every year U-Haul ups the rent to cover what ever excuse at that time, maybe some of that money could cover a simple sign.

I realized that my units alarm was faulty and although I would arm it, my items were not protected by that layer of promised deterrence. I will give U-Haul staff a thumbs up as they moved me to a larger unit with an employee rate which was similar to my smaller previous unit. But when I was told this year there would be an increase in rates via email, it say almost $18 a month. I talked to the staff and they told me $10 for larger units and $5 for smaller units. Explain that to me in a way I will understand.

With this ridiculous increase in rent, I had to purchase a key fob to open the bay doors after hours and if I wanted 24 hour access then I would have to pay a monthly fee. I understand the reason why the fobs are needed as they keep people out that camp in there or are seeking cover from the cold. Every time I would come to the building I would open both doors just to make sure they work with my fob. And they did. I did notice that one doors rollers were messed up while opening the door and I reported it to the staff which should have been noticed while a walk around was “supposedly” being conducted.

The staff always are nice and friendly and I have never had an issue with any of them other than the general manage a couple times. The building is usually mostly clean and well lit with lighting. The hours are reasonable but a fob is not going to stop someone from coming in late at night and is a sorry excuse for a fee.

Overall I’m in the middle of the road with my experience as there are things on both sides that prevent me from swaying one way or the other.